CCPE NetID Reset Services for Non-Credit Students:
Don't Know Your NetID Password?
If you have forgotten your NetID password, the CCPE NetID Reset-Center staff can create a new one for you by "resetting" it. When you request a password reset, the CCPE NetID Reset-Center staff changes your password to the capital letter "A" and the last six digits of your Social Security Number (or, if you don't have an SSN, your Georgetown-assigned ID number). The CCPE NetID Reset-Center staff cannot view your old password.

A university or government-issued photo ID must be presented for all password reset requests. Staff cannot reset your password without positively verifying your identity with a photo ID.

You can reset your password by doing one of the following:

Request a Password Reset by Fax
If you cannot make it to one of the on-campus reset locations, you can send your request by fax accompanied by a photocopy of your photo ID.

1. Print and fill out the password reset request form.
2. Make a legible photocopy of your university or government-issued photo ID. Note: Because faxes tend to darken in transmission, we recommend photocopying your ID on a very light setting. Some photocopiers have a "photo setting". If we cannot make out the printed text and the picture on the photocopy, we cannot complete your request.
3. Fax both the form and the photocopy to the CCPE NetID Reset-Center at 703.812.3810.

Fax requests are typically completed within one business day. You will be contacted at the phone number or email address you put on the form when it has been completed.

Note: Your temporary password will expire 72 hours after the reset is complete. Be sure to request a reset at a time when you will have computer access for several days.

Request a Password Reset by E-mail
You can also e-mail your request with a scanned or digital picture of your photo ID and e-mail it as an attachment.

1. Scan or take a digital picture of your university or government-issued photo ID.
2. Attach the image file to an e-mail message with the following information and send to qc3@georgetown.edu.

• Your full name
• Your NetID (if you know it)
• A daytime phone number or non-Georgetown e-mail address where you can be reached once the password is reset
• A signed note stating, "Please reset my NetID password"

E-mail requests are typically completed within one business day. You will be contacted at the phone number or e-mail address you indicated in your message when it has been completed. You can also call the CCPE NetID Reset-Center after sending your request to complete the reset more quickly over the phone. Call 202-687-7714 after sending your e-mail message.

Note: Your temporary password will expire 72 hours after the reset is complete. Be sure to request a reset at a time when you will have computer access for several days.

GU Mail Access
As a CCPE student you are given a Georgetown University e-mail address (GU mail). However, you do not have an e-mail account from which to receive and send e-mail. You can set up GU mail to have messages forwarded directly to any other e-mail account that you have (e.g. your work e-mail account, Gmail, Hotmail, etc.). Students are advised to set up the forwarding feature of GU mail to remain aware of class updates, announcements, and assignments. To set up the forwarding feature of GU mail, follow these instructions:

• Go to imap.georgetown.edu
• In the log-in box, type your NetID and password.
• Click on Options, which is the last option on the toolbar across the top of the screen.
• Select Delivery Options at the bottom of the menu on the right-hand side.
• Enter your NetID and password again.
• Select Change Entry.
• Check the option “To use an alternative account as your primary delivery location”.
• Type in your preferred email address.
• Click Submit Changes.

Using Blackboard
As a CCPE student, you have access to Blackboard, the online academic management program. Some instructors may use Blackboard to distribute course materials, administer tests, or display announcements. To access Blackboard:

• Go to campus.georgetown.edu. Alternatively, go to Georgetown University’s main website (www.georgetown.edu), select "Current Students", and click on "Blackboard".
• Log in using your NetID and password.
• You will see a list of CCPE courses that you are currently enrolled in as well as general announcements. By selecting one of the courses listed, you will have access to course assignments, documents, and announcements posted by your instructor.
• By default, Blackboard sets GU mail as your primary e-mail address. To direct e-mail from Blackboard to another account, please follow the instructions above for forwarding GU mail. It is strongly encouraged that you use GU mail.

Grades/Transcripts
Student Access+ is the web portal that enables you to view unofficial transcripts, update contact information, access your student account, and obtain your Georgetown University ID (GUID). Your GUID is a nine digit number beginning with the number 8 e.g. 898765432 . To log in to Student Access+, follow these instructions:

• Go to limited.georgetown.edu/StudentAccess. Alternatively, go to Georgetown University’s main website (www.georgetown.edu), select "Current Students", and then click on "Student Access+" on the right side of the webpage.
• Log in using your NetID and password.
• To obtain an official transcript, go to registrar.georgetown.edu/transcripts and follow instructions on the website.
• If you need a Letter of Completion to submit to your employer for reimbursement purposes, please send an e-mail to ccpe@georgetown.edu with the name of the course completed.
• Note: Please maintain updated contact information to ensure that CCPE and the University Registrar have accurate records.

Completion of Certificate
If you have completed the academic requirements for your certificate and have no outstanding financial obligations with the university, please complete the following form: Certificate Request Form.

Official Transcripts
Official transcripts must be ordered directly from the registrar's office using the following form: http://registrar.georgetown.edu/transcripts. Once you have completed the form, you will have to print, sign, and submit the form in person, by mail, or fax. Please allow two business days for processing. Transcripts will only be made available by pick-up (with picture ID) or mail. Transcripts may not be faxed. Academic transcripts will not be issued when unsatisfied financial obligations to the University exist.

Student Accounts
Please contact the Office of Student Accounts directly if you have questions about your account balance. For security reasons, Student Accounts will request your University ID number, a unique identifier that proxies your social security number. To view your University ID, log in to Student Access+ using your Net ID and password. After you log into Student Access+, select "Biographical Information" and then "Biographical and Demographic Information." Your university ID is a nine digit number beginning with the number 8 e.g. 898-765-432. Please keep your University ID number confidential. Please note that you may also view account information here.

Student Accounts Contact Information

• Contact: Susan Escobar
• Phone: (202) 687-7100
• Fax: (202) 687-1133

Hartford Building Access
Please note that on Saturday the Hartford Building is open from 7:30am to 1:00pm. After 1:00pm, you will need to use the security phone to access the building. The security phone is located to the left of the main entrance and is operated by Kastle Systems. When you pick up the receiver, you will be connected to an operator who will ask you for the password. The password is "Georgetown University." Alternatively, you can call the receptionist desk at CCPE. The number is (202) 687 - 7000.

Inclement Weather
In the event of bad weather, CCPE follows the recommendations of Georgetown University. To find out if classes are cancelled do one of the following:

• Go the following website: preparedness.georgetown.edu
• Check Blackboard
• Call (202) 687-SNOW (7669)

Center for Continuing and Professional Education (CCPE) Contact Information

• Address 3101 Wilson Blvd, Suite 200, Arlington VA 22201
• Main Phone: (202) 687-7000
• Web address: ccpe.georgetown.edu
• Email: ccpe@georgetown.edu
• Fax: (703) 812-9324

Frequently Asked Questions (FAQ's)

LOCATION AND PARKING

1. Where is the Georgetown University Center for Continuing and Professional Education located?
2. Where will my classes be held?
3. When I come to visit CCPE where can I park?
4. Is there public transportation to Georgetown University?

PROGRAMS AND CLASSES

1. How Much Work is Required Outside the Classroom?
2. How much experience in the particular field is required if a student does not have a degree?
3. Does CCPE offer any of these programs on evenings or weekends for professionals who cannot miss work? If not, why not?
4. Are these certificates recognized?
5. What is the advantage of getting a certificate?

TUITION AND PAYMENT

1. Where can I send tuition payments?
2. What do I do about payment if my employer will reimburse me for classes?
3. What do I do about payment if my employer will guarantee payment?
4. What Does CCPE Offer in the Way of Financial Aid and/or Payment Plans?
5. What is CCPE's Withdrawal and Refund Policy?
6. What is CCPE's Cancellation Policy?

LOCATION AND PARKING

Where is the Georgetown University Center for Continuing and Professional Education located?

The Center for Continuing and Professional Education is located at 3101 Wilson Blvd., Suite 200, Arlington, VA 22201 Please see Directions and Parking for more information.

Where will my classes be held?

After registering for classes, you will receive an e-mail at least two weeks prior to the start date of class which states the exact location of the class. Most classes are held either at the Hartford Building at 3101 Wilson Blvd., Suite 200, Arlington, VA 22201 or in a building on the main campus.

When I come to visit CCPE where can I park?

Please click here for Parking information.

Is there public transportation to Georgetown University?

The Center for Continuing and Professional Education (CCPE) is located across the street from the Clarendon Metro Station on the Orange Line.

Georgetown University also offers a transportation shuttle: the Georgetown University Transportation Shuttle (GUTS). GUTS operates five shuttle routes, connecting the main campus to the Georgetown University Law Center on Capitol Hill, to University offices on Wisconsin Avenue, to Metro stations at Clarendon (Virginia), Rosslyn (Virginia) and Dupont Circle (District of Columbia). Please click here for more information and schedules of the GUTS transportation system.

PROGRAMS AND CLASSES

How Much Work is Required Outside the Classroom?

CCPE programs usually meet on weeknights and Saturdays, or once a month for two or three consecutive days. Because these programs are not full-time and do not meet more frequently, the time spent in the classroom is very valuable and is improved through intense study of outside readings and projects. Each program varies in the amount of work expected to be done outside the classroom, but they all require following along with specific textbooks, articles and other handouts. Longer certificate programs such as the Leadership Coaching programs can expect capstone projects involving specific fieldwork to be completed by the end of the program.

How much experience in the particular field is required if a student does not have a degree?

Although a Bachelor's degree is listed as a requirement for all CCPE programs, this may be waived if a student has a significant amount of work experience in the specific field. These cases are treated on an individual basis and usually discussed directly with the Program Director. A telephone or in person interview may be required and can be arranged through the Program Manager.

Does CCPE offer any of these programs on evenings or weekends for professionals who cannot miss work? If not, why not?

CCPE's mission involves helping the working professional transform his/her life and career. CCPE understands the busy lives of our current and prospective students, so most classes are offered on weeknights and Saturdays.

Some classes, especially in the Organizational Consulting field, are offered during weekdays. These programs are not offered as evening classes because they require longer in-class hours of study in small and large groups not conducive to the shorter evening class format. Most students in these programs are able to miss work because they have agreements with their employers to attend class as a means to enhance their professional skills. Some employers even offer to reimburse the student upon completion of the program. Please read Tuition and Payment: Employer Reimbursement.

Are these certificates recognized?

Since 1789 Georgetown University has had a tradition in serving the academic and professional community of Washington, D.C. and its surrounding areas. Georgetown's name is recognizable worldwide as an institution that produces world-class leaders and managers.

What is the advantage of getting a certificate?

As mentioned above, Georgetown's name is recognized worldwide for its academic and professional programs. A certificate from Georgetown is a worthwhile investment for the working professional because unlike a full-time post-baccalaureate program, a CCPE certificate allows the student to learn valuable career training even while working full-time and managing busy everyday lives.

TUITION AND PAYMENT

Where can I send tuition payments?

Before remitting tuition deposits, please contact your Program Manager to ensure that you have been enrolled in the certificate program. Once this has been confirmed, you may send deposits and tuition payments to the Office of Student Account directly:

Georgetown University
Office of Student Accounts, Unit AMH59
White Gravenor, Ground Floor
37th & O Streets NW
Washington, DC 20057

For check payments, please write your Student ID# (usually your SSN) on the memo line. Credit Card authorizations may be faxed to Student Accounts at (202)687-1133.

What do I do about payment if my employer will reimburse me for classes?

Many employers now offer tuition reimbursement benefits to their employees based on successful completion of course work. This means that if a student does not successfully complete a course, or for some reasons drops out of a course, the University is not paid. For this reason, any arrangements made between a student and his/her employer for tuition reimbursement or payment are strictly between those two parties. Payment for your student account will still be due upon enrollment and any money that your employer chooses to reimburse will be paid directly to you.

What do I do about payment if my employer will guarantee payment?

If your employer guarantees payment for employee training, we will accept a training authorization. This is basically an invoice that tells how much the employer is willing to pay and the address to which the bill for classes should be mailed. Students who have third party sponsorship or training authorizations should turn in their forms with their registration.

What Does CCPE Offer in the Way of Financial Aid and/or Payment Plans?

Because CCPE programs are non-credit and part-time, Georgetown University does not offer any financial aid to prospective students. Loans and various types of financial assistance are available through a variety of sources. CCPE will gladly provide proof of registration and accreditation, but students are responsible for identifying and securing alternative financial assistance.

CCPE will accept payment from employers willing to pay for all or portions of tuition, however an agreement must be worked out among the student, the employer, and the office of Student Accounts.