With emphasis on education and project organization, she has participated in educating family and staff at the US embassies in Beijing, China and Kuala Lumpur, Malaysia on preparedness. She has consulted with multi-national corporations on Crisis Management, Continuity of Operations and Business Continuity. She contributed as a Subject Matter Expert and managed the technical research and writing teams for FEMA's COVID-19 Initial Assessment Report.
She lead improvement analysis teams deployed to the 39 pilot community vaccination centers, and then transitioned to lead the site assistance teams for technical support to the same centers. She currently is working on an internal after-action report on FEMA's support for mass community vaccination centers across the United States.
She volunteers with the American Red Cross and authored and taught hazard preparedness to secondary schools with the Malaysian Red Crescent Society. Her most recent volunteer endeavor involves organizing volunteers in mass builds of bunkbeds for children lacking their own bed. She continues with volunteer work for the rewarding opportunities it provides to serve the community.
She initiated Community Resiliency Groups with the public, private, faith-based and government entities in three districts of Fairfax County, Virginia. As the Northern Virginia UASI Regional Vulnerable Populations Coordinator, she was responsible for facilitating coordination and collaboration between 50+ long-term care facilities in 7 counties and the state and local emergency management and health departments. She was communications and training manager for FEMA's Flood RiskMAP program contract partner, and assisted with education on the development and use of the National Risk Index tool and Risk Rating 2.0. She participated in public and government educational outreach for community map changes and other contract related materials. She managed a team of planners for 8 Mitigation Plan updates for the state of North Carolina. She has stood up and operated multiple call centers to support the U.S. Virgin Islands for Hurricanes Irma and Maria and in Florida for unemployment claims for COVID-19.
Mrs. Friend is a Certified Emergency Manager (CEM). She is an experienced Project Management Professional (PMP) and is a certified Scrum Master. She holds the certification of Associate Business Continuity Professional (ABCP) from DRI International.
Tracy is currently enrolled in FEMA's Emergency Management Executive Academy. Mrs. Friend earned an Executive Master of Professional Studies (EMPS) from Georgetown University in Emergency and Disaster Management and a Bachelor of Science double major in Emergency Management and Management Studies from the University of Maryland University College. She is a graduate of the FEMA Emergency Management Advanced Academy.