The Communication for Technology Managers course is designed to expose students to best practices in internal communication to foster organization-wide understanding and buy-in; ensure that employees understand how a technology decision impacts their work; and act upon internal needs as the technology project is implemented. Messaging exercises will focus on effectively communicating to leadership, employees and stakeholders during a technology change/design, implementation rollout, or crisis. Students will understand the technology manager’s key role in coordinating communications.
Enterprise Modernization is about enabling and managing effective IT modernization/integration in an organization. In this course, students will focus on using a systematic approach to identify, plan and communicate modernization initiatives that leverage technology to improve organizational outcomes, aligning to the mission as well as financial and business goals. You will explore new and emerging technologies that provide opportunities to drive transformation across the enterprise. Areas of study will include introducing complex change in large organizations and the role of IT as an enabler and collaborator of modernization across the organization.
The management of information technology is strongly related to the management of people. This course will help students understand how people - their suppliers and their customers, their partners and their competitors, and their superiors and their direct reports - come to have moral opinions on ethical dilemmas. Exploring both rational and affective theories of human morality, it will show how to resolve moral questions, and to make moral arguments. It will examine common ethical scenarios involving technology, as well as how ethics is handled in the business world. Finally, the course will review the ethical issues around Artificial Intelligence which may transform both the technology, and the people, with whom students will work. Throughout the course, students will be introduced to moral issues that technology managers have to recognize and resolve in their careers. In addition to other requirements, students must earn a grade of "B" or higher in the Ethics course.
Note: This is a core requirement of the degree. Students must earn a grade of "B" or better.
The course provides a theoretical and practical understanding of modern technology solutions used by businesses/organizations to solve complex business problems, optimize existing processes, innovate, compete, and enter new markets, business transformation. Over the duration of this course, students will work both individually and collaboratively in teams to complete group projects, assignments, design thinking activities, and in class exercises. After the completion of this course students will be able to identify and evaluate the impact of modern technology solutions on businesses, employees, and consumers.
This course focuses on the fundamentals of requirements engineering and system architectures, and the relationship of the two areas. It details the requirements activities starting with Organizational goal expression or with a stakeholder need, to stakeholder requirement discovery, through to systems requirements derivation in both agile and traditional methods. The course includes examining the alignment of the system architecture to the enterprise goals to validate the architecture (i.e. building the right system) as well as quality aspects of the architecture (building the system right). The course highlights linkages between early architectural decisions driven by business requirements and concept of operations, and system operational and support costs. The course centers on the hands-on application of class material via a group project that students pursue in small teams.
The course is focused on the annual financial management cycle (Planning, Budgeting, Managing Operations and Annual Reporting) and will integrate best practice approaches such as the Technology Business Management Framework. Students learn how to identify a business need; propose a technical solution; estimate and quantify solution benefits and costs; request funding with a justification based on a financial analysis and return on investment, and perform results measuring analysis. Students will apply the knowledge to real-world examples through business cases and case studies.